FAQs
Event design and production
How do I book?
Once you submit your inquiry form, we'll set up a complimentary 30-minute call with you to discuss your vision for your party and see if we're a fit to work together. After that an initial $500 retainer will be collected. With this fee your date will be reserved, a digital mockup of your design will be provided and an itemized breakdown of your cost including delivery and installation will also be provided. Please note: If you book with us, your non refundable retainer fee will be applied as a payment towards your invoice. Should you not book with us, the retainer fee is non-refundable.
How much is the delivery & installation fee?
Delivery and installation for all projects starts at 20% of the project value. For projects that require recovery, tear-down, or for our staff to return to the site for any reason, the installation, delivery, and recovery fee will start at 30% of the project value or $200. This fee is reduced for larger projects at our estimator’s discretion.
See categories below to determine additional delivery fees.
Category 1: Single story/ ground floor with easy accessibility, hard surfaces/ground and no stairs, no ramps. Within 300 feet from the vehicle to set up location. Included in the base rate delivery fee(no additional fee)
Category 2: Multi story or above ground floor that requires staff to use either stairs or ramp - no matter the size of steps or ramp. Within 300 feet from the vehicle to set up location. Incurs an additional fee of $60
Category 3: Multi story buildings that require elevator access or any delivery locations with the parking lot being more than 300 feet from the set up location. Incurs an additional fee of $100
If I change my mind and no longer wish to book, can you refund the retainer fee?
No. All retainers are non-refundable and non-transferable. Retainer fees cover the time invested by the designer to create a unique setup, communicate and obtain pricing from vendors, and gather all item pricing to provide clients with a quote. The retainer fee also serves to block off your date, thus, preventing us from booking other potential clients.
Can you replicate the setup in an inspirational picture?
No. We pride ourselves on delivering high-quality setups and creating unique designs for each client. While we can use your pictures to understand the style you're aiming for, we do not replicate them.
How far in advance should I book?
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Do you offer late night pick ups at venues/homes?
Our latest pick up is between 9:30PM-10:00PM. Pick ups between 10PM-12AM will incur a late night pick-up fee. We do not pick up rentals after midnight, therefore, next day pick up must be scheduled for your event if it'll end past midnight.
What is your cancellation policy?
- Full-retainer refunds are only available in the first 24 hours after a retainer has been made. If the party/booking is cancelled after the 24 hour full-refund period, refunds are as follows:
- If an event is cancelled within 3 weeks of the event date, payments made up to date will be refunded after deducting retainer fee and any payments for custom items and vendor retainers.
- If an event is cancelled within 2 weeks of the event date, up to 50% of total payments made to date will be refunded after deducting costs of custom items ordered to date, vendor deposits paid and our retainer fees.
- If an event is cancelled within 7 days of the event date, there will be NO refund of any payments made to date and retainer fees. Ethereal Events will work with the client to re-schedule the event to the next available date within 6 months. Deposits, retainers and payments made to date are non-transferable and cannot be used towards a new event. Additionally, the original theme cannot be changed.
Balloon Installation and focal point decor
Do you have a project minimum?
Our balloon projects have a minimum value of $600 This budget will cover a 20 foot garland. Our focal point decor projects have a minimum of $1,500.
Do you charge a delivery fee?
Delivery and installation for all projects starts at 20% of the project value. For projects that require recovery, tear-down, or for our staff to return to the site for any reason, the installation, delivery, and recovery fee will start at 30% of the project value or $200. This fee is reduced for larger projects at our estimator’s discretion.
See categories below to determine additional delivery fees.
Category 1: Single story/ ground floor with easy accessibility, hard surfaces/ground and no stairs, no ramps. Within 300 feet from the vehicle to set up location. Included in the base rate delivery fee(no additional fee)
Category 2: Multi story or above ground floor that requires staff to use either stairs or ramp - no matter the size of steps or ramp. Within 300 feet from the vehicle to set up location. Incurs an additional fee of $60
Category 3: Multi story buildings that require elevator access or any delivery locations with the parking lot being more than 300 feet from the set up location. Incurs an additional fee of $100
What if I can’t meet your minimum fee for installs but still want balloons?
Our pickup and express install options offer a more cost effective option and use the same professional grade balloons that we use in our installations.
Will you arrange for other vendors to be a part of the setup?
If you’d like for us to work on more than a balloon installation or focal point decor - i.e. tables, bars, or other areas - then you’d be looking at hiring us for full-scale event planning & design.
What if there's bad weather?
It is your responsibility to monitor the weather and ensure you’re
comfortable proceeding with your event as planned. If your event is
outdoors and you’d like to have a tent covering, you would be required
to find that separately unless you hired Ethereal Events for event
planning & design. In the event of unexpected bad weather, we may
not be able to set up and will have to cancel your event without a
refund.
How long does installation usually take?
The time it takes to install our balloon décor varies and is based on the scale of the design. All of our inflating is done ahead of time so that we try to keep it to under an hour whenever possible. Our express installs are a good option if you need an under 30 minute set up.
Balloon Pickups and Deliveries
How can I schedule my pickup or delivery?
After you place your order we will contact you to confirm your pickup or delivery date and time.
What vehicle do I need to pick up my pickup item(s)?
We recommend using a full size SUV (Chevy Tahoe or similar size) with no car seats or other items and folded-down seats to transport your grab-n-go. We cannot guarantee that your garland will fit in smaller vehicles.
When can I come grab my pickup item(s)?
Pickup is available at our Warwick office Thursday through Sunday between the hours of 10:00 am-5:00 pm. If you require a different pickup date or time please email us at hello@etherealeventsco.com to confirm availability.
What is your delivery fee?
Our base rate for delivery of products on our shop page starts at $45.00. More information about the delivery fee for your order can be found when checking out.
My balloons look dirty, what can I do?
The latex material of the balloons does attract dust and dirt easily, especially after being stored. Wiping them down with a damp paper towel or a microfiber cloth will restore them back to their original look. Additionally, using a cold-setting hair dryer can help remove dirt and dust.
How long will my balloons last?
Due to the nature of balloons, we cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during setup. That being said, indoor balloon garlands could last up to a month or more (no guarantees). The best place for your balloons is a climate controlled environment.
How far in advance should I book?
As soon as you pick the date! If you know you want balloons at your event, book early. We recommend at least 2 weeks before your event date. This gives us time to work with you on the colors and place orders with our suppliers if we need to special order colors.
LAST MINUTE? We hate saying no, so if our calendar allows we do accept last minute requests. There is a Rush Fee added for any event booked within 5 days of the event date.